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Holiday Information

 

Please read this information and our booking conditions carefully before you book your holiday. All bookings are made subject to our booking conditions and the information contained below.


HOLIDAY PRICE (PER PERSON) INCLUDES:

  • Group flight arrangements including airport passenger duty and passenger service charge (where specified in the holiday fact box).
  • Group transfer arrangements (as specified in the holiday fact box).
  • Accommodation including local taxes, based on same sex people sharing a twin room or triple room (except Touring Zone, where male and female members may have to stay in the same room).
  • Meals (where provided, as detailed in holiday fact boxes).
  • Ski Club Leaders, Instructors and Mountain Guides (where specified in the holiday fact box).


ADDITIONAL EXPENSES (NOT INCLUDED IN THE ADVERTISED PRICE):

  • Lift-pass – we will advise you of the approximate amount required in local currency with your confirmation of booking. On a few holidays the lift-pass price is included in the brochure price and this is indicated in the holiday price details.
  • Local transport (buses or taxis).
  • Meals – unless otherwise indicated, holidays are offered on a room only/bed and breakfast/half board/chalet board basis. Please check the individual holiday price details or ask Ski Club Freshtracks for full details.
  • Drinks – not included except on occasion where the holiday price includes wine with dinner.
  • Equipment – if you need to hire equipment in the resort, take advantage of discounts available to Club members (see website).
  • Snowsports travel insurance.
  • Evening meal on resort staff’s one day off (chalets and chalet hotels only) each week.
  • Return travel between home and UK departure point.
  • Shuttle flights from regional airports to group departure point.
  • Visas for non EC passport holders, where applicable.
  • Optional excursions booked in resort.


ACCOMMODATION

Accommodation, either in hotels or chalets, is based on people sharing a room and is selected to suit each individual group. In some cases single rooms are available on request, subject to a supplement. Rooms vary in size and comfort and are allocated on a first-come, first-served basis. Occasionally a superior grade room will be available at a small additional cost. In Austria and Switzerland it is usual for hotels to offer “Austrian twins”, which are two separate mattresses within one double bed frame with individual duvets. Please see the individual hotel description for details or call Ski Club Freshtracks. Due to the large variety of accommodation offered in the Ski Club Freshtracks programme, it has not been possible to visit all hotels/chalets prior to contracting and we should point out that all brochured accommodation and services are in accordance with the hotel/chalet’s own literature. We will do our best to help individuals find a room sharer if we are asked to do so, but if, when rooming lists are finalised, there is an imbalance in numbers so that a sole occupancy supplement is incurred, this cost will be passed onto you. Please note that where individuals have been allocated or have specifically asked to share a room with another/other member(s), and one or more of the individuals in the allocated room cancels their holiday, we reserve the right to resell the cancelled place should we have the demand and you may therefore end up sharing a room with another individual. Safaris and touring accommodation: male and female members of the group may be asked to share the same room.


SPECIAL REQUESTS/NEEDS

If you have any special requests, they should be clearly stated in writing at the time of booking. We will endeavour to pass all such reasonable requests on to the relevant supplier. However, we cannot guarantee that special requests will be met unless the supplier confirms in writing to us that they will be met. Only in these circumstances will this then become a term of our contract with you. Otherwise, failure to provide a special request will not be a breach of contract on our part. It is the individual’s responsibility to reconfirm these requests to the supplier on arrival.


FLIGHTS

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual Carrier operating your flight. Most of our flights are scheduled services (predominantly Swiss International, British Airways, Air Canada). However, on a number of our holidays, the flights are charter and this is indicated in the holiday flight details. Please note when booking flights we must have your passport title, first name and surname correctly spelt. Subsequent changes will incur a charge, and please note that airlines normally regard name changes as a cancellation and re-booking, and therefore any alteration may incur a 100% cancellation charge. Flight details and times are not all finalised at the time of printing and are subject to confirmation. We reserve the right to change the airline or routing where absolutely necessary. Any changes after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change and we cannot be held responsible for any costs associated with a change in connecting or onward travel resulting in a change to air schedules. Please note, that in accordance with Air Navigation Orders, a child must be under two years of age on the date of the return flight in order to qualify for infant status. Some of our holidays don't include flights in the holiday price so that you can take advantage of the flexibility and/or pricing of other airlines, and arrange your own flight to the destination airport.


MISSED DEPARTURE

In the event that you miss your outbound flight, you must notify the airline and the Freshtracks office immediately (if necessary via the out of hours contact number provided) if you intend to travel and take the inbound flight. Failure to do so may result in your inbound flight reservation being cancelled. We cannot be held responsible for any additional costs as a result of missing a flight. You should consider making a claim under your insurance policy. If you choose to book flights in order to connect with any of the flights included in our package, please be aware that we cannot be held responsible for missed departure as a result of delay or missed departure to either the flight we have booked for you or any flights you have booked.


REGIONAL AIRPORTS

Where possible we always try to meet your requests for regional departures. Please ask us about regional flights at the time of booking. Usually there is a supplement payable depending upon departure date and flight, and all flights are subject to availability.


BAGGAGE ALLOWANCE/SKI CARRIAGE

Please note that the baggage allowance is usually one bag of up to 20kgs (44lbs) including skis and boots. The airlines are becoming very strict and if over this limit, a charge may be made for the excess weight. Ski carriage is payable on most flights. Charges are usually between £15 and £70 per bag. Please check at the time of booking. Availability of ski carriage is often limited and strictly on request with some airlines, so must be confirmed by us at the time of booking.


TRANSFERS

Transfers from airports to resorts will be by coach, taxi or rail and are arranged to minimise delays. Please note if your personal travel arrangements are outside those of the group, the resort transfer is not included in the holiday price, unless specified. If you are making your own way to the destination airport but still require the group transfer, we do need this request in writing at the time of booking. On some holidays we arrange a coach transfer to the resort which will leave the destination airport at a fixed time. We will provide you with details of the time the coach transfer will leave the destination airport. The coach transfer forms part of your holiday price. If for any reason, including delays to your flight, you miss the group transfer we will not provide a further transfer for you and you will have to arrange your own transfer to the resort at your own cost.


TRAVELLING INDEPENDENTLY

We do not insist that you buy a group flight as part of your package with us. If you wish to make your own travel arrangements to the resort, we will give you an appropriate reduction of £50-£100 per person. You must indicate that you do not wish to take our travel arrangements at the time of booking otherwise you will incur an administration charge. Please note: travel costs are not included in the holidays in the Touring section, but can be arranged by us on request.


SKIING WITH OTHERS

Please remember that you are taking part in a group holiday and whilst we make every effort to ensure that the group is of a similar profile of experience, you may ski in a group with different levels of competence, experience or priorities. Our Leaders, Guides or Instructors will, where possible take into account the needs and requests of the group, however it is not always possible to accommodate the specific wishes of each member. It is expected that members will understand and respect the wishes of the group.  


SMOKING

While the Ski Club does not operate a no-smoking policy for the holiday programme, it is expected that members will respect the wishes of the group as a whole. Smokers should conform with each individual establishment’s rules and must refrain from smoking in shared bedrooms and at meal times.


PASSPORTS AND VISAS

It is your responsibility to be in possession of a valid passport and any visa which may be necessary. In the absence of valid documentation, you will not be allowed to travel and we shall have no liability to make any refunds or pay any compensation. Please note that the name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. All British citizens, including infants and children, will require a 10-year passport which is valid for at least six months after the date of return. For more information on the passport applications and the length of time the application process takes, please visit: gov.uk/browse/abroad/passports

If you are travelling to a non-EU destination, you should check with the Consulate to find out whether you need a visa or whether there are any other additional immigration requirements. If you do not hold a British passport, please check with your own Embassy or Consulate in the UK to confirm the passport and visa requirements of the country that you are planning to visit.


FOREIGN OFFICE TRAVEL ADVICE

The Foreign & Commonwealth Office issues advice for those travelling outside the UK. You can access this advice from the Foreign & Commonwealth Office Travel Advice Unit on the FCO website at www.fco.gov.uk. For those traveling to the United States you need to check US immigration requirements which can be found on the website for the US consulate at usinfo.state.gov or usimmigrationsupport.org


HEALTH REQUIREMENTS

Please contact your GP in good time before you travel to check whether there are any health precautions which you need to take. You can also obtain information from the Department of Health leaflet T7.


AGE

The majority of holidays in this brochure are designed for adults aged between 18 and 65 years. There is an extensive programme of Peak Experience holidays which are open to anyone aged 55 years and over. Members aged over 65 years will be required to join the trips in this category. Additionally some specific holidays e.g. Family, Christmas and New Year (except Off-Piste Skiing) groups are open to all ages. If members aged over 65 years of exceptional skiing profile/fitness/stamina cannot find an appropriate standard holiday on a date to suit them in the ‘Peak Experience’ programme, the following are the circumstances where their booking may be accepted on a holiday outside the ‘Peak Experience’ programme:

  • You are at the upper end of the grading for that holiday
  • You have received this grading on a Ski Club Freshtracks holiday during the previous/current season
  • The Leader/mountain guide can confirm that your profile, fitness and stamina all appear to be suitable for the chosen holiday
  • You have not sustained any injury or undergone any surgery or other period of ill health since receiving this grading that may affect your profile/fitness/stamina. If members cannot find what they are looking for in the brochure, we offer our Tailor-made service. For groups of four or more, we can organise a Club Leader, instructor or a mountain guide, together with travel and accommodation to meet members’ needs.


UNDER 18s

The Club would like to point out that parents and guardians of these youngsters must ensure that it is safe and appropriate for them to holiday in these circumstances and that they will not pose a risk to their own safety, or that of others. We must urge parents to let the Club know anything relevant about their children that will help towards the successful and happy running of the holiday. Parents or guardians will be asked to sign a consent form prior to departure.


SIZE MATTERS!

We cost our holidays on a variable ratio of Leaders/instructors/guides to members. On occasions when our bookings are greater than anticipated, we will send additional Leaders/instructors/guides. However, when we have less demand for a trip we may reduce the number of Leaders/instructors/guides or the number of days instruction/guiding included. On Off Piste and Touring skiing holidays, skiing groups will usually be smaller than on other Ski Club Freshtracks holidays.


SKI PROFILES

While every effort is made to ensure that skiing abilities are compatible, the final decision will rest with the Leaders/instructors/mountain guides. There may be occasions when you have to free ski or attend the local ski school to ensure the success of the holiday. We will not be responsible for any such additional costs. At the end of each holiday every member will be issued with a ‘next holiday card’. A Ski Club ski profile for each member on the holiday will be recorded on the Ski Club of Great Britain membership database.


FITNESS

Skiing is a demanding sport and so it is essential to take into consideration fitness levels when making decisions about your ski grading. Fitness is a key part of skiing ability and so it is important when choosing a holiday to ask yourself how far you can, and are prepared, to push yourself. Whether you are comfortable cruising the reds all day with a long lunch stop or are looking for more of a physical challenge with turn after turn in deep powder, a good level of physical fitness is required in order to make sure you get the maximum out of your holiday and avoid unnecessary injuries. It is recommended that you participate in at least 40 minutes of aerobic exercise three times a week for a minimum of three months in the run up to a skiing holiday. Please be aware that Leaders are entitled to lower members' ski grading, and in exceptional circumstances they can ask members to leave the ski group if they feel their fitness hinders performance and delays other members of the party or they are a danger to themselves or to the group. No compensation will be payable in such circumstances.


HIGH ALTITUDE ACCLIMATISATION

Some ski resorts are situated at such a high elevation that the humidity and limited oxygen available can cause a variety of symptoms and illnesses. Please read the information below carefully. It will help to explain how to cope with the acclimatisation process and how to deal with altitude sickness should you suffer from it.

Symptoms: Shortness of breath, fast heartbeat, dehydration, constipation, nausea, fatigue, insomnia, headache.

What to do:

Take it easy for the first couple of days, eat lightly and drink plenty of liquids (two or three times more water than usual), avoid alcohol and caffeine, get plenty of sleep, limit salt and increase carbohydrate consumption. Most importantly listen to your body – if you feel unwell DO NOT HESITATE TO CONTACT A DOCTOR. For most people the minor symptoms of altitude will disappear as your body adjusts. Please remember the use of hot tubs and saunas will accelerate the dehydration process. Please be aware that the sun is MUCH stronger at higher altitudes. Be sure to apply a high factor sun screen to your face, neck and ears at least every four hours, even on a cloudy day.


TIPPING

Our brochure prices include all local staying duties and room taxes, but, whilst discretionary, it is typical to leave a tip when paying for drinks and food abroad. With mountain guides and instructors it is usual for the group to buy lunch and offer a tip at the end of the holiday. Most service staff in America and Canada anticipate between 15-20% gratuity, depending on the level of service; this includes bar staff and drivers. It is customary on departure to leave a gratuity in your room for house-keeping staff – a guideline is $5 per day.


 ATOL

 

ATOL PROTECTION

We hold an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL No. 2911) Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).  

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTOT

 

ABTOT PROTECTION - No.5064

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Ski Club Winter Arrangements Limited and in the event of their insolvency, protection is provided for the following:

  1. Non-flight packages commencing in and returning to the UK
  2. Non-flight packages commencing and returning to a country other than the UK
  3. Flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Ski Club Winter Arrangements Limited.