There is a Membership and Operations Executive role vacancy at the Ski Club of Great Britain based in Wimbledon. 

Job title

Membership & Operations Executive

Reports to:

Membership Manager

Salary:

£19,000 - £23,000 per annum

Contract:

Full Time, Permanent

Closing Date:

27th September 2019

The Ski Club of Great Britain is the UK’s largest snowsports membership organisation. We are seeking a Member Services Executive to join the busy team working out of our Wimbledon office. This interesting and varied role encompasses a varied range of tasks essential to the successful running of the membership programme.

Purpose:

  • To act as the first line of support for members processing member joins and renewals, answering member enquires about Club services, including Ski Club travel insurance, Rep service and Instructor led guiding.
  • Operational support for Club Member Services; liaising with Reps and partners to ensure efficient day to day running of Ski Club services and products.
  • Assisting the Membership Manager in enhancing the value of Ski Club membership. Working throughout the organization on specialist and ad hoc tasks to deliver meaningful change and development of the membership offering

 

 

Key accountabilities

  • Process new membership applications and renewing existing subscriptions.
  • Efficient day-to-day procedures including processing joins, sending renewal reminders and taking membership and Insurance queries.
  • Act as support for Ski Club insurance regarding specialist snowsports enquiries related to retail (non-membership) policies.
  • Provide a one-stop-shop that can handle member calls for information, Ski Club products and services including Ski Club Travel insurance, Instructor led guiding bookings and Rep pre-registrations.
  • Liaise regularly throughout the winter season with Ski Club Reps in order to process new memberships as well as deal with queries.
  • Assist the Freshtracks holiday Operations team – providing Rep briefs, ensuring that relevant holiday Leaders are provided with all relevant documentation, trip information and updates.
  • Ad hoc support for the Freshtracks sales and operations team during peak season
  • Liaise regularly with a mailing house to organise membership card and pack mailings including collating and sending over the appropriate data.
  • Provide information to non-members to promote the benefits of membership to the Club.
  • Support the running of the Ski Club Transceiver rental scheme.
  • Rotational weekend work to ensure the Rep snow reports are updated to website.
  • Face to face activities at the Club and other events when appropriate.
  • Administration, maintenance and reporting of marketing campaigns relating to membership.
  • Work on ad hoc projects when required as directed by Head of Department.

 

 

Essential

  • Snowsports experience/knowledge.
  • Strong administration skills.
  • IT literate, specifically with MS Excel and use of CRM platforms.
  • Excellent written and spoken communication skills.
  • Previous customer service experience

 

Desirable

  • Foreign language skills.
  • Worked a ski season

 

If you are interested in applying for this role, please forward your C.V. and covering letter stating how your experience meets the requires of the job description. Please email this to recruitment@skiclub.co.uk by the closing date stated above.