Company: Ski Club of Great Britain
Position: Seasonal Operations Assistant - Ski Club Freshtracks
Role type: Seasonal; Full time 09:00 – 17:30
Start date: As soon as possible until the end of March 2020
Salary: £19,000 per annum


We are looking for an outstanding organiser and administrator to join the Freshtracks team at the Ski Club GB. The job role is varied and you will need to be the kind of person that can juggle many different things and will be on top of what is happening, what needs to happen and what might happen at all times! 
Reporting in to our Senior Operations Executive, you will come with some office and administration experience and exemplary organisational skills. You will need to be a quick learner with a pro-active can do attitude who is willing to get involved and get the job done. 
You will be part of a vibrant busy team - and organisation - and will play a key role alongside the sales team in ensuring the success of the Freshtracks holiday programme. 
Holiday operations responsibilities
Liaison with all hotels and accommodation – updating with booking levels/checking availability/room & special requests/adhering to contract deadlines/confirming bookings/paying deposits
Liaison with Guides and Instructors – regular and clear contact to support Guides and Instructors and update them with numbers and requirements as needed
Transfers - Organising and confirming transfers
Flights - Submitting flight change requests/checking and adding passenger names
Liaison with and prepping leader packs for the holiday leaders to ensure they have everything to run the holidays smoothly
Added extras/after sales products – negotiating, organizing, coordinating, communicating and selling additional extras – eg: lift passes & ski hire
Manage and process final balance payments
Organisation of kit for holidays – phones, transceivers/shovels/probes
Preparing travel itineraries and sending out flight information 
Processing post-holiday administration, ski standards and accounts 
Collecting and analysing client feedback before making appropriate responses
Occasional Saturday and evenings work required throughout the season on the emergency phone
Personal qualities:


Strong administration & organisation skills 
Previous office experience 
Self-motivated team player 
Computer literate - Word processing, spreadsheet and database packages 
Good written and oral communication skills (including letter layout) 
Proven attention to detail 
Good telephone manner 
Ability to work under pressure 
Used to working to deadlines 
Enthusiastic skier/snowboarder


Experience in / knowledge of the ski/travel industry 
Worked a ski season 
Language skills in any of French/German/Italian - Spoken and written 
20 days annual leave*
Cycle to work scheme

Annual club membership, and associated travel insurance 


*Full year entitlement 
If you are interested in applying for this role, please forward your C.V. and covering letter stating how your experience meets the requirements of the role. Please email this to