The ski spirit remains strong despite Brexit
The Ski Club of Great Britain, the UK's largest snowsports membership organisation, has today released findings from their annual consumer research report.
The report, which is now in its fourth year, offers insight into the habits, intentions and attitudes of people who participate in snowsports, both here in the UK and abroad. It also offers some understanding of the state of the market and the likelihood for growth or decline in its size. It is the only independent piece of consumer research in the snowsports market of its kind.
The completed Ski Club Consumer research report will be available soon.
From a pool of over 1.3 million email addresses the 2016 survey generated 17,270 responses of whom 2,432 were non-skiers.
Who are the respondents?
39% were female and 61% male.
The highest percentage age profile consisted of 34% aged between 50-59 years
26% between 40-49 years
5% were 21-29 year olds
86% of the respondents who were skiers had been on a skiing holiday either last season or season before
69% of respondents had skied more than 15 weeks with 45% had skied for more than 30 weeks
Has Brexit had an impact on skiers?
Brexit seems to have had little effect on the desire of skiers to continue pursuing their holidays. The survey responses were collected both before and after the referendum. Even amongst the ensuing uncertainty and exchange rate changes 65% of skiers said their skiing habits would remain the same over the next 3 years.
A further 28% said their activity would increase and only 7% said their activity would be decreasing – and much of this decrease was due to factors outside their control and mainly lifestyle changes. It seems that people who ski will continue to ski.
For the 2,300 non-skiers it was asked how likely they were to ski in the next three years. Over 5% gave a positive response (scoring 9 or 10 on a 10-point scale) – a strong potential pool of new skiers.
However, when the result was split between people responding before and after the referendum there was a major significant difference. Before the referendum 7.2% had scored their potential to ski as 9 or 10. After, if had dropped to 4.5%.
Loyalty to ski
Repeat purchase intention in the ski market is extremely high. Of the people who skied last season an impressive 97% say they will ski again in the coming season.
Skiing also remains hugely popular with 92% of those who go on a snow sport holiday choosing to ski, from these 39% choose off-piste, an increase of 3.7.% from 2015. Snowboarding accounts for some 12% of activity (down slightly on last year’s results). Although not recorded last year, 4% this year stated that they did freestyle skiing on their holiday.
Advocacy is found the more times you try; those people who skied 1 week or less recorded a Net Promoter Score* rating of 59, those that skied 2 to 5 weeks’ scored 75 and those over 5 weeks tended to score 80 and over.
Loyalty to specific markets also remains strong – 74% of people who skied in France on their last holiday say they will go there for their next ski holiday with 61% stating Austria and 49% choosing USA & Canada.
Solo travellers on the up
Although 38% of respondents had skied with their own or other families on their last ski break, 31% with friends, it was notable that 7% stated that they travelled alone, a significant 2% increase from the 2015 research.
Growing the market
The report identifies new skiers as those who have skied 1 week or less and this year saw 33% were aged 40-49. From these they tended to have gone with their families.
When asked where they were likely to ski, they are more inclined to visit Andorra and some of the Scandinavian markets and significantly less likely to visit France in comparison to all other skiers.
Lapsed skiers (people who hadn’t skied in the last three years) were asked how likely they were to come back into the market. Some 50% of the people who hadn’t been skiing in the last 3 seasons responded positively and 20% of these responded with a 9 or 10. This is increase on last year of some 2% - a positive indicator of potential demand in the market.
Do we ever stop?
This year we asked people about whether they had taken a break from skiing of more than three years with 66% v 34% stating yes and no. The largest age group that featured in the yes category were the 40-49 year olds, perhaps children, work commitments or the classic cash rich/time poor issue features. The biggest age group who have not taken a break of three years from skiing is the 60+. This age group are more likely to have retired, and to have more time and money to continue their skiing each year.
The most common reason for a break has been taken was children. On top of this ‘other commitments’ and ‘costs’ as well as being at university also figure – but children remain the major issue.
However, what brought people back was their children, a love of skiing as well as increasing affluence and time. Skiing with friends and families is also often a great motivator too.
The customer journey
Although skiers enjoy skiing, the Net Promoter Score* rating across the customer journey highlights some concerns that continue in the market. The journey to get to a resort continues to be highlighted as not an enjoyable experience. Airline and airports are under-performing compared to the rest of the experience.
When do customers book?
When it comes to booking holidays 64% are booking 3 months or more before they travel and only 13% booking less than a month before their trip. When broken down into the under and over 30’s market, 36% of the latter book 6 months or more before they travel but interestingly there isn’t a significant difference for the under 30’s.
Spend per head on travel, accommodation, ski passes, equipment and ski school remains fairly consistent on last year with 25% of respondents spending between £750-£1,000 per person. A slightly increase of 2.3% shows for those now spending more than £1,500 per person. Not surprisingly, when broken down 31% of under 30’s will spend around £500-£750 compared to 22% over this age.
New skiers will also spend significantly less, with 28% spending less than £500 per head compared with 19% of all over skiers
Choosing a resort
Once again, guaranteed snow is the number factor when choosing a resort, the size of the ski area and quality of accommodation make the top three. Interestingly, how busy the slopes are has risen but price still squeezes into the five most important factors. For the under 30’s market, price moves up to number 3 but quality of accommodation drops to a ranking of 5. Quality of après ski ranks in 6 rather than 12th for the rest of the market.
Preparing for a ski holiday
This year respondents were asked how they prepared for their ski holiday with 80% taking part in general fitness activities before they depart and 37% participating in other sports. Cycling came out as the clear favourite (although slightly less for the under 30’s market) but other popular sports also included swimming, tennis, golf, and squash, climbing and going to the gym
One fifth also visit an artificial slope in preparation. Interestingly it is the under 30’s market, and those who are often less experienced, who will visit an indoor ski slope.
Taking things into your own hands
The independent market – though a challenge to quantify accurately – and classed in this report as those who book elements of their ski holiday themselves rather than as a package seems to be holding steady. Last year it was identified that 33% of the market book independently – this year that figure was 34%.
There is a tendency for the 40-49 year olds to favour booking independently compared to those who are 60 and older who prefer to book with ski companies.
One of the key interesting trends that anchors the independent market is flexibility. Independent travellers are far likely less to book a standard 7 day break with 48% of people doing so compared to 78% who booked with a ski company.
Buying in UK store remains favourite but online is catching
The UK ski & snowboard equipment store retailers remain the favourite purchase channel for ski equipment although this figure has been slipping downward across the last 2 years with 53% choosing to buy from a store in 2015 and 48% in 2016. Online purchase has increased once again by 4%.
What was highlighted was the discontentment of respondents purchasing either snow sport equipment or clothing in a resort with a very low Net Promoter Score* rating of -15 and -18 respectively.
For more information on the Ski Club Consumer Research Report 2016, and to access a copy of the report please contact Ski Club of Great Britain PR Manager Daniel Loots - firstname.lastname@example.org
Notes to editors
The Ski Club of Great Britain
The Ski Club of Great Britain is a not-for-profit snowsports club which helps members get the most out of their snowsports experience. With 29,000 members, there are hundreds of discounts on travel, kit and holidays; access to industry-leading snow reports; travel insurance, info & advice on all things wintersports-related and exclusive access to Ski with the Club experiences, including Freshtracks holidays, the Ski Club Leaders service and the new instructor-led guiding service in France.
The Ski Club of Great Britain Consumer Research Report 2016
The Ski Club of Great Britain Consumer Research Report 2016 was developed in association with SPIKE Marketing and is sponsored by Travel Insurance Facilities.
The survey generated just over 17,000 responses in total. Of these, 14,838 were skiers/snowboarders and approximately 2,432 were not.
Over 40 organisations took part in the Ski Club Consumer Research 2016. Data was collected by distributing a link to the email bases and social media of these organisations which included tour operators, airlines, travel providers, equipment retailers, tourist boards, national governing bodies and indoor snow centres.
Net Promoter Scoring:
The Net Promoter Score, or NPS®, is based on the fundamental perspective that customers can be divided into three categories: Promoters, Passives, and Detractors.
By asking one simple question — how likely is it that you would recommend a product, service or company to a friend or colleague? — you can track these groups and obtain a clear measure of performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorised as follows:
Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fuelling growth.
Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
To calculate your company’s NPS, take the percentage of customers who are Promoters and subtract the percentage who are Detractors - your NPS can range from -100 to +100. A two hundred point scale.
More can be found out about this approach here: http://www.netpromoter.com
SPIKE Marketing is business consultancy that works exclusively in the travel industry. They help organisations make more profit by using data and technology to create better customer experiences. Where data doesn’t exist - or there isn’t enough of it – they use tailored research to create that data.
Travel Insurance Facilities
Travel Insurance Facilities (TIF) Group is one of the fastest growing and innovative insurance companies in the UK. At the heart of the business is a commitment to deliver outstanding service, high quality products and build long-term, transparent, and mutually beneficial relationships with their partners. As a business they are large enough to deliver the range of services our business partners demand, but small enough to ensure they still receive a personal and friendly service.