It seems somewhat cliché to say, but we are living through a once-in-a-generation event that is causing severe disruption to both us as individuals and companies within the ski and wider travel industry. Many companies are trying to find their way in unprecedented circumstances, so we ask for your patience when dealing with them as you seek to resolve any issues you may have.
Q - My holiday is cancelled - what should I do to claim a refund?
A - In the first instance, you should always look to your suppliers for refunds. Airlines are obligated to provide monetary refunds if your flight is cancelled, so you are not obliged to accept a credit voucher if offered.
If your accommodation or travel providers are unable to offer refunds, then look to your insurers. Please note, that often a partial refund or credit note will invalidate any claim you may have for compensation from your insurance. It may be possible as well to arrange a refund via your Credit Card provider under Section 75 of the Consumer Rights Act – this legally protects your purchases if you do not receive them in an appropriate manner, and is provided by law for purchases over £100 and less than £30,000. You may also be able to action a “Chargeback”, which, whilst not being a legally mandated service such as Section 75 protection, allows you to claim for unsatisfactory goods within a certain period following purchase. This is available on both Credit and Debit cards without the purchase cost limit, but please note that this is a goodwill gesture provided by card issuers and not a legal protection for your purchase.