In line with the latest Government guidance, there are no changing facilities or lockers except if you're an adaptive skier. You need to arrive dressed ready for your activity. I changed in the car park. A few other people did too. Chill Factore are allowing you to take in a rucksack or suitable bag to store footwear and belongings on the slope although I noticed everyone has adopted the tactic of getting ready in the car park.
You can bring your own equipment or hire is available included in the price of the activity. Hire clothing is no longer available. You can collect Chill Factore equipment (helmet, ski boots/ snowboard boots, skis, and snowboard) from the Changing Village, where there are members of the team to assist you with your selection. All rental equipment including boots and helmets are thoroughly cleaned and sanitised after every use. Helmets can also be purchased at the Guest Services desk.
Skiers will need to be measured and fitted for ski boots. Go to the ski-fit measuring machines on the way to the Ski/Snowboard collection benches; remove your shoes, roll up the bottom of your trousers and stand on the machine, and follow the instructions. This machine is able to calculate the size boots and skis you require and will print a receipt that can be exchanged for the equipment from the Snow Crew.
It can get very busy within the Changing Village, particularly during peak times, so allow enough time to collect equipment. I recommend arriving at Chill Factor 20 – 30 minutes before your activity start time.
- It is compulsory for all children under 17yrs to wear a helmet for all activities. It is compulsory for all adults aged 17 and over to wear a helmet for the following activities:
- All ski and snowboard lessons and coaching sessions.
- Snow Park
- Freestyle, Race, and Moguls
When you have finished skiing look for signs indicating where to leave your rental equipment immediately as you return to the Changing Village. It's important that used equipment is left in the right place to allow the team to sanitise it effectively.
At the current time, Government guidance only permits people to meet indoors with people from their own household (or support bubble.) Group lessons risk contravening these rules by mixing more households together and so aren’t available.
There have also been restrictions around lessons for younger children due to the possibility of a greater level of contact between the child and instructor should the child fall.
Any restrictions on only Chill Factore staff teaching appear to have been lifted. I booked a private 2 hour lesson with a BASI Level 4 ISTD from Pulse Snowsports. (BASI = British Association of Snowsports Instructors)
Terrain Challenges & Moguls are available each month. Details of mogul timings are available on the Chill Factore website.