Reports to: Head of Holidays

Salary: £22,000 – £24,000, pro-rata and depending on experience

Role Type: Full Time, Seasonal

Closing date: Monday 18 September 2023

Job Description

The Ski Club of Great Britain is looking for a Customer Service & Operations Executive to join the Ski Club holidays team on a fixed term contract this autumn & winter.

Part of a small but social team, this is a hugely varied and busy role encompasses a wide range of tasks essential to the successful running of the holiday programme. The successful applicant will provide the highest levels of customer service to our membership including advising on our holidays, processing bookings and fulfilling special requests alongside coordinating the operations of individual trips

To apply, please e-mail CV and cover letter stating your suitability for the role to ku.oc.bulciks@sloh

Key Responsibilities

• Advising on holidays and processing bookings
• Answering queries and fulfilling requests from Ski Club members and suppliers
• Coordinating the operations of individual holidays by
• Adhering to contracts deadlines – confirming flights and hotels and sending  updates to hoteliers, airlines and other suppliers
• Maintaining close liaison with Club Reps prior / during / post each group
• Preparing Reps’ packs and giving briefings prior to each group departure
• Preparing travel itineraries and sending out flight information
• Processing post holiday administration, ski standards and accounts
• Monitoring holiday feedback
• Sending brochure mailing
• Assisting with marketing activitie
• Occasional Saturday and evenings work required throughout the season including manning of the duty phone

Skills and Experience

We are seeking a ski or snowboard enthusiast who likes to get involved and enjoys talking to and helping people. Strong communication skills and customer service are key – as are organisation skills as it’s a very busy and varied role and you will need to multi task! A season or two spent in the Alps and a knowledge of the ski industry is really useful.

Essential

• Enthusiastic skier/snowboarder
• Exceptional organisational skills with meticulous attention to detail
• Ability to work under pressure & used to working to deadlines
• Self motivated team player
• Strong verbal and written communication skills
• Ability to multi task – with taking calls, responding to emails and coordinating operations

Desirable

• Experience in / knowledge of the ski/travel industry
• Previous office experience
• Worked a ski season
• Language skills in French/German/Italian
• Experience using CRM systems ideally Salesforce

The Ski Club of Great Britain is based in modern Workspace offices in Oval, London. The role is office based but there are opportunities to work from home one or two days a week after a probationary period.

• Salary £22,000 – £24,000 pro rata depending on experience
• 20 days annual leave pro rata
• Hybrid working opportunity
• Platinum membership including annual travel insurance
• Cycle to Work Scheme

 

Application Deadline: Monday 18^th September

Provisional term: Mid-October 2023 – end March 2024