Sales & Operations Executive

Seasonal (October–March), with the opportunity to become permanent

2 positions available

Salary: £25,000–£27,000 pro rata, depending on experience

Location: Oval, London — hybrid (3 days office / 2 days home)

Hours: Monday to Friday, 0900 – 1730, 37.5 hours per week

Team: Freshtracks, Ski Club of Great Britain

We’re hiring two people into this role.

Imagine turning your passion into a career, helping members plan the trip of their season, then hearing all about it when they come home buzzing with stories. That’s the job.

About Ski Club of Great Britain

The Ski Club of Great Britain is a non-for-profit membership organisation that has been helping people discover better skiing for more than 120 years. Today, our community of members enjoy access to a range of benefits designed to help them make more of their time in the mountains, including social skiing with our resort-based Ski Club Reps, exclusive discounts, specialist travel insurance, expert information and our extensive Freshtracks holiday programme. Freshtracks holidays offer a sociable group trip exclusively for Ski Club members, bringing together like-minded skiers based on their ability, ambitions and preferred style of skiing. With trips covering everything from confidence-building and technique development to off-piste adventures, touring and bucket-list destinations, Freshtracks is particularly popular with solo travellers looking to enjoy unforgettable skiing as part of a welcoming community.

The Role

We’re looking for two seasonal Sales & Operations Executive to join our friendly Freshtracks team, with the opportunity for the role to become permanent. Our Freshtrack team and programme is expanding, and we would love you to be a part of it!

This is an exciting opportunity for someone with a passion for travel and customer service to play a key role in delivering our group ski holidays across Europe, North America and Asia. Working closely with members, suppliers and our volunteer Ski Club Reps, you’ll help ensure every holiday runs smoothly, from the first enquiry through to our members returning home with lasting memories.

As part of a small, supportive team, no two days are the same. You’ll gain experience across sales, customer service, holiday operations, supplier management and other departments, making this an ideal role for someone looking to build a career in the travel industry while working in a sociable environment with a shared passion for travel.

Key Responsibilities

• Advising on holidays and processing bookings, over the phone and via email
• Taking operational ownership for your holidays from start to finish
• Liaising with suppliers and industry partners
• Managing our Freshtracks inbox, ensuring members and suppliers are dealt with in a timely manner
• Preparing travel itineraries and sending out flight information
• Managing the Freshtracks out of hours emergency phone throughout the winter season (rotates between the team, and typically responsible for 4 to 5 weekends a season)

About you!

• We’re looking for someone with a passion for travel who is excited to join a welcoming and sociable team, where collaboration and teamwork are at the heart of what we do
• Excellent communication skills, with the confidence to build positive relationships with members, suppliers and colleagues
• A positive, proactive attitude and a willingness to get involved in a varied role
• Strong attention to detail, with the ability to manage bookings, information and administration accurately
• A logical approach to problem-solving, with the ability to prioritise tasks and manage competing deadlines
• A flexible approach to work, enjoying the variety and changing priorities that come with working in a busy travel environment
• While not essential, experience in travel operations or the ski industry would be beneficial, along with any French, German or Italian language skills.

Why work for us?

We’re a sociable and supportive team who are passionate about skiing, travel and delivering exceptional experiences for our members. You’ll have the opportunity to work in a varied role, develop your skills and play an important part in bringing our Freshtracks holidays to life.

The Ski Club of Great Britain is based in modern Workspace offices in Oval, London. The role is hybrid, where we spend three days in the office, and two days working from home. What you’ll receive:

• Salary £25,000 – £27,000 pro rata, depending on experience
• 20 days annual leave pro rata (plus bank holidays)
• Potential opportunity to travel overseas during the season
• Hybrid working opportunity
• Platinum membership including annual travel insurance and exclusive member discounts
• Cycle to Work Scheme
• 3% Pension Contribution

Job Description