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CloseMembership Card & App
Hold your membership details, reach your member benefits, chat with Reps in resort, and buy and store lift passes from your favourite resorts.
Free for members on iOS and Android. Log in with your Ski Club website details.
Up and running in three steps
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1
Download the app
Search for “Ski Club of Great Britain” on the App Store or Google Play, or scan the QR code above.
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2
Log in
Use the same email and password as the Ski Club website. Your membership details are there straight away.
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3
Use your card
Load lift passes onto your membership card straight out of the box, or activate it for Pay As You Go skiing.
Talk to Reps and members in resort
Plan meet-ups and Ski Club events in resort with Ski Club Reps and fellow members, all from the Chat section of the app.
Chat with a Ski Club Rep
- Go to Chat and select “Add New Chat”.
- Search for the Rep by name and select them.
- Type a message, add a photo or take a new one.
- Press the blue and white send button.
Join a resort chat
- Go to Chat and select “Add New Chat”.
- Search for your resort, then select “Resort Chat”.
- Select “Join” when prompted to join the members’ chat.
- Type a message, add a photo or take a new one, and press send.
Pay As You Go skiing
No lift pass to buy in advance: ski, and you’re charged the best rate for your day or week at the end of it. Our app and membership cards are delivered with Alto.Ski.
Activating Pay As You Go
- Log in to the app and scan the QR code on each card. On a family membership the cards sit with the lead member, so you can manage your children’s and freeze them if they get lost.
- Add a payment card under “Payment details” in the sidebar menu. This is the card charged for your Pay As You Go skiing.
- Adding a season pass? Take an ID photo in the app too.
You don’t need a payment card if you won’t use Pay As You Go, but without one you can’t freeze or cancel your card remotely.
Your card’s status
- Activated
- Not yet activated
- Frozen (lost or damaged)
Once activated, your card pays by Pay As You Go in every resort that offers it. Keep only one card in your lift pass pocket, or freeze this one, so you aren’t charged twice.
Only buying normal pre-paid lift passes? No activation or payment details needed: the card works out of the box.
Load lift passes onto your card
Lift passes from any resort using Ski Data or Exxess Ski can go on your membership card. Ski Data runs the lifts in the vast majority of resorts worldwide. No payment details are needed in the app for this.
- Online, before you go Enter the long 23-digit number from the back of your card. When asked if you already have a card or lift pass, say yes.
- At the lift ticket office Hand over your card and they’ll add your pass. At ticket kiosks, scan the QR code on your card when prompted.
Team Axess resorts
These resorts use Team Axess. Your card still works here, but passes can only be added at the lift ticket window.
France
- Chamonix-Les Houches
- Paradiski
- Les Portes du Soleil
- Grand Massif
- Pra Loup-Val d’Allos
- Montgenèvre
Austria
- Ski Arlberg
- Pitztal-Kaunertal
- Montafon
- Seefeld
Switzerland
- St. Moritz
- Engelberg
- Flims-Laax
- Jungfrau Region: Grindelwald, Mürren, Wengen
Spain & Andorra
Common issues & FAQs
Answers to the questions members ask most about the app and membership card.
How can I update my photo on the app?
- From the app’s home page (main menu), select “My lift passes” and grant any permissions it asks for.
- Under “My lift passes”, select your name.
- Tap the small “pencil and paper” icon at the top right of the photo area, then take a selfie or choose a photo from your gallery.
No pencil and paper icon at step 3? You may need to replace a previously deleted membership card: go back to step 2 and select “activate lift pass”. If you have lost your card, request a new one from the Ski Club team and use “activate lift pass”.
What do I do if I’ve lost my membership card?
Lost cards can be frozen, and unfrozen, in the app, and you can do the same for your family’s cards.
To order a replacement card, contact the Ski Club at [email protected].
Watch out for card clash!
Once activated, your cards always default to Pay As You Go skiing in the resorts that offer it. Use only one card at a time as your lift pass, and keep only that one in your lift pass pocket, or you may be charged twice.
I can’t get past the opening introduction and into the app
Devices set to large text sizes can have trouble finishing the first-time set-up. Reduce your device’s font size to complete set-up, then change it back.
Since installing the app, I can’t open the Ski Club website
On some phones, especially Android, links to the Ski Club website open the app instead. To change this:
- Open your phone’s Settings and go to “Apps”.
- Go to “Choose default apps”, then “Opening links”.
- Turn off “Open links in apps”, or change it for the Ski Club app only.
What phones can run the app?
- Apple: iOS 14 or later
- Android: Android 9 or later
I’m having trouble with the app, or think something’s wrong
Use “Help” at the bottom of the app’s main page to contact the membership team or the app developer. Your feedback helps us improve the app, so please tell us rather than leaving a negative review on the app store.
How does the blue Members app relate to the old white SCGB Forum app?
The Members app is your way into everything your membership offers: your digital membership card, your lift pass (including Pay As You Go skiing), your discounts card, information on about 345 resorts worldwide, your trip planner, and the way to contact Reps and meet other members in the same resort. The Forum app is kept only until the Members app can do everything it does.
What can the old Forum app do that the new one can’t yet?
The new app doesn’t yet have direct messages between members (only between members and the current resort Reps); that is being built. It also supports photos but not videos, and has no story feed. For videos and stories, please use Facebook or Instagram, which also helps spread the word about the Club.
When will the old Forum app stop working?
It has already been removed from the app stores for new users, and is expected to be withdrawn completely at the end of the 2024/25 season, as running it longer would cost the Club more.
Can I find out which Rep is skiing in which resort?
The app lets you search for the resort where a named person is currently the Rep. It doesn’t offer a general search for Reps or members.
Get the app
Free for members. Log in with your Ski Club website details.
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