Due to the Coronavirus situation, all Ski Club on snow activities, including Freshtracks holidays, Rep service and Instructor-Led Guiding are now cancelled for the season.
You can book Freshtracks and Mountain Tracks holidays with confidence for 2020-21 season with Financial Protection and Flexibility of booking
We will fully refund your money paid to us for any trip that is cancelled by Ski Club because of Covid-19.
Flexible Booking: If a trip is cancelled by us and there’s an opportunity to transfer to a similar trip in a different resort, we will waive the amendment fee and allow members to do this at no extra cost, subject to availability.
In addition, we’re looking out for your safety: We are currently monitoring each country’s government guidelines and resort situations for the coming season. We will be able to inform members as soon as we have new information in the lead up to departures, to make sure that we can do everything to keep you safe in the mountains.
Below you will find some FAQ's regarding Covid-19, click on each question to reveal relevant answers. If you have concerns that are not addressed in the FAQs below, please contact the Freshtracks team at email@example.com and we will do our best to answer any further questions.
Q - WILL I NEED TO SELF-ISOLATE BEFORE OR AFTER MY HOLIDAY?
A – Self-isolation and entry requirements vary from country to country; please check the entry requirements for the country you are travelling to via the links below:
Q - Do I need to wear a facemask on my ft or mt holiday?
A - This will depend on local rules in force at the time of travel. It is possible that facemasks will be required in the airport, on the aircraft or on public transport in some countries and possibly in some restaurants and hotels.
Q - Will my deposit be refunded if the holiday is cancelled due to Coronavirus?
A - If the Club has to cancel the holiday because of Covid-19, or a related or mutated version of Covid-19, then we will refund the cost of the holiday that you paid to us. If you would prefer to transfer your deposit to another holiday, in this scenario all amendment fees would be waived.
Q - what happens if I show covid-19 symptoms whilst on my ft/mt holiday?
A - In this case, you will have to isolate from the rest of the group, follow local guidelines and contact your insurer about medical treatment or repatriation if appropriate.
Please also ensure that you notify your Ski Club Rep and/or the Ski Club (via phone call or text from your place of isolation) and we will do our best to support where necessary.
Q - will the ski club refund me if I must cancel my holiday due to showing covid-19 symptoms a week or two prior to the trip commencing?
A - If you have to cancel the holiday then we will not be able to refund you as we will be liable to costs from suppliers but you may be able to make a claim on your insurance, we know many insurers will cover Covid-19 on a personal illness basis. We would suggest that you check this with your insurer at the time of or before booking your holiday with us.
Q - can I cancel or change my holiday?
Cancellation of holiday 71+ days prior to departure = loss of deposit
70 – 43 days = 30%
42 – 31 days = 50%
30 – 0 days = 100%
Cancellation of Freshtracks Course Only holidays 71+ days prior to departure = loss of £100
70 – 31 days = 50%
30 – 0 days = 100%
Amendment If you would like to amend or change the date of your holiday, please notify us as in writing as soon as possible. We will do our best to make the change but cannot guarantee to do so; there will be a minimum charge of £30 per person to do so. Any additional costs due to difference in holiday price will also be payable.
You may transfer your holiday package to another person who satisfies all the conditions applicable to that package. In order to do so you must give us notice in writing of your intention at least 7 days before the package is due to start. We will inform you of any additional fees, charges or other costs relating to the transfer of your Freshtracks trip.
Q - can I still share a twin share room with another member?
A - Yes, if neither of you are showing any symptoms then we anticipate come the winter season when we are running holidays that this will be possible. This is something we will continue to monitor and will update you if there are any changes. If you would prefer to book a holiday with single occupancy included please follow the link below:
Single occupancy holidays
Q - I have been classed as vulnerable by the government; can I still book a holiday with you?
A - Yes, the risk is yours to take although we advise you to think carefully before doing so.
Please also remember to contact your insurers to declare any pre-existing medical conditions and ensure that your medical record with us is up to date.
Q - is the ski club in touch with hotels regarding their covid-19 safety precautions?
A - Yes, we are in regular contact with all suppliers and will continue to monitor the situation as it changes over the coming months.
q - what precautions are the ski club taking to minimise the possibility of me contracting covid-19 whilst on my ski club holiday?
A - We are continuing to monitor the situation in each Country, Ski Resorts and with our suppliers. As the advice is ever changing we will be in touch to communicate whether any additional safety measures are required (such as facemasks) on your individual holiday closer to the departure date.
q - what happens if my temperature is checked at the airport and i am unable to fly? will the ski club refund me?
A - If you are unable to fly and therefore have to cancel your holiday we will not be able to refund you, but you may be able to make a claim on your insurance. We would suggest that you check this with your individual insurance provider to clarify if this is covered.