- We will fully refund your money paid to us for any trip that is cancelled by Ski Club because of Covid-19.
- Flexible Booking: If a trip is cancelled by us and there’s an opportunity to transfer to a similar trip in a different resort, we will waive the amendment fee and allow members to do this at no extra cost, subject to availability.
- In addition, we’re looking out for your safety: We are currently monitoring each country’s government guidelines and resort situations for the coming season. We will be able to inform members as soon as we have new information in the lead up to departures, to make sure that we can do everything to keep you safe in the mountains.
- Below you will find some FAQ's regarding Covid-19, click on each question to reveal relevant answers. If you have concerns that are not addressed in the FAQs below, please contact the Freshtracks team at email@example.com and we will do our best to answer any further questions.
Q – WILL FRESHTRACKS CANCEL MY HOLIDAY AND REFUND ME IF THE UK GOVERNMENT ARE ADVISING AGAINST TRAVEL TO THE COUNTRY I AM DUE TO BE VISITING?
Q – WILL FRESHTRACKS CANCEL MY HOLIDAY AND FULLY REFUND ME IF THE AREA I AM DUE TO BE VISITING IS IN A LOCAL LOCKDOWN?
Q - can I cancel or change my holiday?
71+ days prior to departure = loss of deposit
70 – 43 days = 30%
42 – 31 days = 50%
30 – 0 days = 100%
Cancellation of Freshtracks Course Only holidays
71+ days prior to departure = loss of £100
70 – 31 days = 50%
30 – 0 days = 100%
If you would like to amend or change the date of your holiday, please notify us as in writing as soon as possible. We will do our best to make the change but cannot guarantee to do so; there will be a minimum charge of £30 per person to do so. Any additional costs due to difference in holiday price will also be payable.
You may transfer your holiday package to another person who satisfies all the conditions applicable to that package. In order to do so you must give us notice in writing of your intention at least 7 days before the package is due to start. We will inform you of any additional fees, charges or other costs relating to the transfer of your Freshtracks trip.
Q - will the ski club refund me if I must cancel my holiday due to showing covid-19 symptoms a week or two prior to the trip commencing?
Q - WILL I NEED TO SELF-ISOLATE/QUARANTINE DURING OR AFTER MY HOLIDAY?
A – If the country you are due to be visiting on a Freshtracks trip is requiring quarantine upon entry, then we will cancel the holiday and refund any money that has been paid to us.
Q – WHEN WILL FRESHTRACKS MAKE THE DECISION TO POTENTIALLY CANCEL A HOLIDAY DUE TO COVID-19?
We aim to review Covid regulations between 4 – 5 weeks before a trips departure. If it is looking certain that a trip will not be running due to Covid then we will make the decision to cancel at this time. If it is still not clear if a country will be open for travel, then we may leave this decision until a few weeks before departure.
If there is a last-minute decision by the Government, a few days before your departure, and the FCDO advise against travel to the country you are due to be visiting, then we will once again cancel the holiday and provide you with a full refund on any money that has been paid to us.
Q - Do I need to wear a facemask on my ft or mt holiday?
Q - CAN I STILL SHARE A TWIN SHARE ROOM WITH ANOTHER MEMBER FROM A DIFFERENT HOUSEHOLD?
Single occupancy holidaysWe also offer a number of single occupancy rooms on our twin share holidays, and these will be available for a supplementary cost. If you have any questions about the single rooms, or are unsure if there are any available on a particular trip, then please contact the Freshtracks team on firstname.lastname@example.org
Q - is the ski club in touch with hotels regarding their covid-19 safety precautions?
q - what precautions are the ski club taking to minimise the possibility of me contracting covid-19 whilst on my ski club holiday?
Q – WHAT IF THE UK GOVERNMENT ADD THE COUNTRY I AM IN TO A NO TRAVEL LIST WHILST I AM ON A FRESHTRACKS HOLIDAY?
q - what happens if my temperature is checked at the airport and i am unable to fly? will the ski club refund me?
Q - what happens if I show covid-19 symptoms whilst on my ft/mt holiday?
Please also ensure that you notify your Ski Club Rep and/or the Ski Club (via phone call or text from your place of isolation) and we will do our best to support where necessary.
Q - I have been classed as vulnerable by the government; can I still book a holiday with you?
A - Yes, the risk is yours to take although we advise you to think carefully before doing so.
Please also remember to contact your insurers to declare any pre-existing medical conditions and ensure that your medical record with us is up to date.
Q - Which trips and courses are covered by Our Covid Promise?
The Ski Club Performance Series development courses are not covered by all elements of the Covid Promise, and these Development courses will still run regardless of the FCDO advice at the time of the course. You would therefore not be entitled to a refund if the FCDO were advising against all but essential travel. Normal booking conditions apply to the Ski Club Performance Series courses, and these can be found here.